Membership Site Frequently Asked Questions

Q: How do I change my password?

A: Click on the ‘Lost your password?’ on the home page to reset your password.

Q: How do I clear my cache and when does this help?

A: If you are experiencing any difficulty with the site you may want to try clearing your cache first. It could be that we are working on the site, there may be some temporary bugs that are cached in your computer system. To clear your cache in the major browsers follow this link.'s-Cache

Q: How do I upgrade from a regular membership to VIB?

A: Please contact us at and we will help you upgrade to the VIB membership

Q: What is the cancellation policy?

A: You can cancel at any time. There is no contract or time period you need to maintain your membership. Once you cancel, your card will not be charged again.

Q: How do I cancel?

A: Click the cancel button in the right hand side of the footer on the membership page, and follow the steps after that. If you have any questions contact us at

Q: How do I change my account email?

A: Contact support at Automated username changes are not currently built into our system.

Q: What browsers are best for using this site?

A: The site runs best in Firefox and Chrome.

Q: I am a VIB, I should have access to something but it is asking me to upgrade. What should I do?

A: Please contact us and provide us with as much information as you can about the particular error. What occurred? Contact us as:

If you are still experiencing technical problems with the site. Please send an email to, with as much detailed information of your problem as possible, and a screenshot if possible.